You are not required to use a claims management company to make your complaint, you can claim directly to your lender and, if unsuccessful, to the Financial Ombudsman Service for free. Alternatively, if your lender is no longer trading, you are able to submit your complaint, yourself, to the Financial Services Compensation Scheme for free.

If we recommend your case to a legal partner we may receive a fee for any introduction.

*Our partners will work on a no win no fee basis, meaning that you will have nothing to pay unless your claim is successful (unless you have breached the terms of your agreement).

If your claim is successful, you will pay a fee which is typically 25-50% (including VAT) of the amount recovered.

A fee could be payable for any claim(s) canceled after the 14-day cooling-off period.

There is no charge if your claim is unsuccessful unless you have breached the terms of your agreement.