OUR SIMPLE 3 STEP PROCESS
DO YOU QUALIFY TO CLAIM?
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Have you had multiple payday loans?
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Were you struggling to make your payments?
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Did you continually roll the loans over?
If the answer to any of these questions is 'yes' then you could be entitled to a refund on fees, charges and, typically, 8% statutory interest.
You are not required to use a claims management company to make your complaint directly to your lender and if unsuccessful to the Financial Ombudsman Service for free. Alternatively, if your lender is no longer trading, you are able to submit your complaint, yourself, to the Financial Services Compensation Scheme for free For some claims we refer your case to a legal partner and act as an intermediary and we may receive a fee for any valid cases.
THE PROCESS
1. Complete the online enquiry form and speak to one of our claim consultants.
2. We will assess whether you were mis-sold your payday loan.
3. We will engage the payday lenders and consider all possible outcomes to recover any potential money due.
4. We will keep you infomred on the progress of the claim and update you every step of the way.
OUR SERVICES ARE:
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Easy online application
We endeavour to make the process as easy for you as possible.
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No win no fee*
*A fee could be payable for any claim(s) cancelled after the 14 day cooling off period or after the lender has made a reasonable offer.
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Discreet & confidential
To keep you and your data safe.
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Friendly & experienced
Our team of non-judgemental advisors is easy to contact and we are experts in our field.
FAQs
WHY ARE YOU DUE A REFUND?
If you have been accepted for a payday loan and felt as though it was unaffordable, we can assist you in finding out whether you can claim back the interest and charges on your loans, plus, typically, 8% statutory interest.
It's quite simple, that if your lender continued to roll over your loan from month-to-month, with or without asking for your permission, you could be due compensation. Your lender is required to complete a proper affordability check each time to assess that the loan is right for you and that you can afford it (as per the guidelines set out by the FCA on responsible lending).
1000s of people are now claiming back their unfair interest and charges.
WHAT CAN YOU CLAIM BACK?
Interest Charged
Roll Over Fees
Late fees
Payment fees
FEE EXAMPLES
| Example | Amount Recovered | Other Considerations | Our Fee 30% | You will receive |
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| 1. | We recover £1,000 back from the payday lender in compensation | N/A | £300.00 | £700.00 |
| 2. | The lender rejects the claim we then escalate it on to the Financial Ombudsman Service where you are unsuccessful | N/A | £0.00 | £0.00 |
| 3. | We recover £10,000 back from the payday lender in compensation | You owe the payday lender £5,000 in arrears | £3,000 | £2,000 |
| 4. | We recover £10,000 back from the payday lender in compensation | You owe the payday lender £10,000 in arrears | £3,000 | £0.00 & you will need to pay our fee |
| 5. | You have an offer of £10,000 from the lender, but escalate the matter onto the Financial Ombudsman Service where you are awarded £5,000 less than the lenders original offer and receive £5,000 | N/A | £1,500 | £3,500 |
CANCELATION POLICY AND COOLING OFF PERIOD
When you claim with us as your representative you enter into a legally binding contract. It is important that you make an informed decision about whether you want to make a claim and if you wish to use our service.
You have a right to cancel within 14 days of us receiving your signed Letter of Authority to act on your behalf without having to give any notice and no fees will be payable.
To exercise the right to cancel, you must inform us of your decision to cancel this agreement by a clear statement (e.g. a letter sent by post or email).
To meet the cancelation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancelation period has expired.
You can cancel by contacting us on the details below:
POST: Maddison Clarke LTD, 29 Peter Street, Manchester, M2 5QJ
E-MAIL: info@maddisonclarke.co.uk
CANCELLING OUTSIDE THE 14 DAYS COOLING OFF PERIOD
If you cancel outside the 14 day period you can cancel by agreeing to pay us an hourly rate of £30.00 per hour (which will be itemised, setting out what the charges relate to) for work completed pursuing Your Claim, if you have discontinued the matter with the Payday Loan Providers.
If you cancel outside the 14 day period detailed above and an offer of compensation has been made our fees will still be payable at 30% from any recovered compensation.